Installation Support

Innovista Group offers professional installation services to ensure your thermoplastic markings are applied with precision, durability, and long-term performance in mind. Our experienced installation teams understand surface preparation requirements, layout accuracy, and heat application standards necessary for optimal adhesion and longevity.

Whether you’re installing a single activity station or a full multi-court system, we can coordinate turnkey support to help streamline your project and minimize disruption to your campus or facility operations.

Professional installation pricing is available upon request and is based on project size, site conditions, surface type, and location.

To request a customized installation quote, please contact our team for consultation and scheduling availability.

Shipping & Delivery Policy

Innovista Group – Building the Future, Delivered with Precision

At Innovista Group, we believe delivery is more than transportation — it is the final step in delivering excellence. Our shipping standards reflect our commitment to reliability, transparency, and long-term partnership with the schools, municipalities, and organizations we serve.

Order Processing

All thermoplastic marking orders are processed within 3–7 business days of purchase confirmation.

Custom layouts, large-scale court packages, and made-to-order designs may require additional production time. Estimated production and ship timelines will be provided at the time of order confirmation.

Once your order enters production, you will receive confirmation details including anticipated ship dates.

Shipping Methods

We partner with trusted national freight carriers and logistics providers to ensure safe, professional delivery.

• Standard Freight (LTL): For most playground and court marking orders

• Full Truckload (FTL): For large-scale or multi-court projects

• Expedited Freight: Available upon request

Tracking information will be provided once your shipment leaves our facility.

Delivery Timeframes

Estimated transit times after shipment:

• East Coast: 2–4 business days

• Central U.S.: 3–5 business days

• West Coast: 4–7 business days

Transit times may vary based on carrier schedules, weather conditions, seasonal demand, and site accessibility.

Backorders & Production Delays

At Innovista Group, we proactively manage inventory and production scheduling to minimize disruptions. However, due to material availability, custom fabrication requirements, or peak seasonal demand, certain items may occasionally be placed on backorder.

If a product becomes backordered:

• You will be notified within 2 business days of order processing

• A revised estimated production and ship date will be provided

• Partial shipments may be offered when appropriate to prevent project delays

• You may request a product substitution or order modification if available

For custom thermoplastic designs and large court systems, extended production timelines may occur during peak installation seasons. Our team remains committed to clear, consistent communication throughout the process.

We believe transparency builds trust. If supply chain conditions affect your timeline, we will provide solutions — not surprises.

Shipping Costs

Shipping costs are calculated based on:

• Order size and total weight

• Delivery location

• Freight class requirements

• Liftgate or special handling needs

Shipping charges are displayed at checkout or provided via formal quotation for larger projects.

Site Delivery Requirements

To ensure smooth delivery:

• A responsible party must be present to accept freight deliveries

• The delivery site must accommodate freight truck access

• Liftgate service must be requested in advance if no loading dock is available

Failure to meet delivery conditions may result in carrier-imposed redelivery fees.

Inspection & Freight Claims

Upon delivery:

1. Inspect all materials before signing the Bill of Lading

2. Note any visible damage directly on the carrier documentation

3. Report concealed damage within 48 hours of delivery

Innovista Group will assist in resolving freight claims promptly and professionally.

Partial Shipments

For phased or large-scale projects, orders may ship in multiple deliveries to maintain production efficiency and project momentum. This ensures materials arrive as they are ready rather than delaying the entire shipment.

Commitment to Sustainability

As part of Innovista’s Future Vision, we continuously evaluate packaging efficiency, freight consolidation strategies, and material handling practices to reduce environmental impact while preserving product integrity and performance.

Questions & Support

Our team is committed to proactive communication at every stage of your project.

Email: info@innovistagroup.com Phone: +1 877 287 4183

Our Promise

At Innovista Group, we don’t just ship products — we deliver infrastructure that shapes environments, empowers communities, and builds the future. Every order is handled with the precision, accountability, and professionalism that define our brand.

Return shipping and 30% restocking charges apply.